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One Fast Cat Help Center

<p id="isPasted">You can reach our customer care team by calling into our toll-free number at 844-335-8858. Our phone lines are open Monday through Friday from 8 AM to 4 PM Pacific time (11 AM to 7 PM Eastern). If you call in afterhours, please make sure to leave a voicemail with your callback number so that we can reach out to you the next business day.</p><p>If you prefer email, our customer care team can be reached at info@onefastcat.com. If you&apos;re inquiring about a specific order, please make sure to include the order number or the address it was shipped to in your message so that the team can access it in our system.&#xA0;</p>

You can reach our customer care team by calling into our toll-free number at 844-335-8858. Our phone lines are open Monday through Friday from 8 AM to 4 PM Pacific time (11 AM to 7 PM Eastern). If you call in afterhours, please make sure to leave a v

How do I speak to a live person?

Miscellaneous Inquiries

Do you ship internationally?

Do you offer shipping to APO/FPO addresses?

When will my order ship?

How long does shipping take?

Do you offer expedited shipping if I pay extra?

Do you have any cheaper international shipping options?

Do you have any distributors in Europe?

Do you have any distributors in Canada?

Do you have cheaper shipping options for Alaska and Hawaii?

When can I expect to receive my order?

Shipping

How do I determine if the cat wheel is a good idea for my cat?

How do you get cats to use the wheel?

How quickly will a cat learn to use the wheel?

What kind of cat breeds can take to the wheel?

My cat is big—like 20 lbs big! Will my cat fit on the wheel?

Do I have to assemble the wheel?

Will an overweight cat use the wheel? Will they lose weight?

Can a declawed cat use the wheel? What about a blind cat, or a tripod?

Can dogs use the exercise wheel?

What do I do if my cat is afraid of the wheel?

Are there any alternate pad material options?

Do you sell replacement parts for the Cat Exercise Wheel?

Will the wheel work on carpet?

Can I return the wheel if my cat won't use it?

How do I determine what generation my wheel is?

Is the wheel noisy? What does it sound like?

Can the cat wheel be disassembled?

Where is your cat wheel made?

Does the Cat Exercise Wheel come with the base?

Can I return the wheel if the pads have been used?

Does the Gen 7 wheel come with wheel covers?

Does the Cat Exercise Wheel have a lock or brake to keep it from moving?

Do cats have a preference for felt over foam, or vice versa?

Does the Cat Exercise Wheel come with pads for the outside?

Will the Outer Wheel Pads work for older generation wheels?

Do you make Outer Pads for the older wheel models?

Do you have a training video for the Cat Exercise Wheel?

Are international orders eligible for 60 day free returns?

Can I change the speed of the cat exercise wheel?

What do the Outer Wheel Pads do?

Where can I buy new traction pads?

Will an older cat use the wheel? Is it safe for seniors?

How clean does the wheel need to be for a return?

Is the wheel safe to leave alone with my cats when I'm not at home?

Can I still return the wheel if I no longer have the original box?

What is included with a purchase of the Cat Exercise Wheel?

My cat is really small! What is the minimum weight limit for the cat exercise wheel?

Cat Exercise Wheel

Is the Giant Scratching Tower a good fit for my cat?

How can I encourage my cat to use it?

Do I need to assemble the Giant Scratching Tower?

Can I use this product outdoors?

How do I clean it? How often should I replace the sisal sleeve?

Can the bed be removed from the top of the tree?

Giant Scratching Tower

How do I cancel an order?

I made a mistake on my order. How do I fix it?

I used the wrong address on my order. Can it be changed?

Can I change the payment method for my order?

Part of my order is missing!

My order shows delivered but I didn't receive it. What do I do?

My order arrived in a damaged/open box! What happens now?

I submitted a return request but I meant to request a label. How can I fix that?

I got an error when checking out and now I see a charge on my card, but I didn't get an email confirmation. Did my order go through?

Can I exchange the traction pads for a different size if I bought the wrong ones?

Can I cancel a return request if I change my mind about returning the item?

How do I start a return?

Do I need to disassemble the wheel to return it?

Can I buy just one base panel?

How do I arrange to have an order delivered to my local FedEx for pickup?

What is your return policy?

I clicked the wrong option for my return request and can't proceed. What do I do now?

What happens if my wheel or tower arrived with a damaged or broken part?

Order Help

How do I assemble the Gen 6 Cat Exercise Wheel?

My new wheel is squeaking!

My wheel is wobbling, how do I fix that?

How do I disassemble the wheel?

My wheel has started making a squeaking/grinding noise. How do I fix it?

Are there supposed to be gaps between the center tracks?

How do I remove the traction pads to put on new ones?

Product Assembly & Troubleshooting

How do I clean the wheel?

Can the wheel be used outside?

Are the traction pads replaceable? If so, how do I do it?

Do I have to remove the old pads when replacing them with new ones?

What can I use to lubricate the inline wheels?

Have older generation pads been discontinued?

Do you sell just the cat wheel base by itself?

Product Care and Maintenance

Are there any sales running?

Do you have any coupons I can use?

Why isn't my coupon working?

Do you offer military discounts?

Can you apply the sale to an order I already placed?

Can I get a discount for buying multiple wheels or scratching towers?

Do you offer discounts to rescues or veterinarians?

Do you price match?

How do I unsubscribe from text or email promotions?

Do you offer discounts for returning customers?

Discounts, Promotions, and Coupon Codes

Do you allow tax exemptions?

Do you sell wholesale?

Can the LED lights be turned off?

What size box does the cat wheel ship in?

Do you sell refurbished cat wheels?

How does the current wheel differ from the previous generations?

Do you do influencer partnerships or collaborations?

Where is the Giant Scratching Tower made?

What kind of warranty do your products come with?

What is your 60 Day free trial?

How do I sign up for your newsletter?

Do you have assembly instructions available for older wheels?

Do you sell parts for older generation wheels?

Do you sell older generation cat wheels?

Will your replacement base kit work with older wheels?

Will your LED wheels work with older wheels?

Can the traction pads be used on any generation of wheel?

Do the Gen 6 inline wheels work with older generations?

Will older generation traction pads be restocking?

Do you still have any Gen 5 bases?

Older Generation Wheel FAQs

How do I speak to a live person?Updated a month ago